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onsite support
Onsite support is one of the most important things our company can provide for you.
We can come to you, onsite to your premises, wherever you are and give you face to face support. Even if you used our Remote Rescue first, onsite support may be required if problems cannot be solved, or you dont have a working internet connection.
You can either log a Remote Rescue job via the phone on 1300 NETCONN or by logging into the client section on the website and filling in a job form.
Advantages
- We come to you, face to face.
- You are assigned a focused, small team of technicians who get to know your business
- Can book online or via the phone
- Pre-pay time in advance blocks for cheaper rates
- Have guarenteed response times with your support plan.
We can help you with things that might be as as simple as setting up a new user, or changing your email signature, through to more complex onsite issues, such as installing new servers or recovering data after a system crash.
We are certified to work with many different environments, from Microsoft/Intel solutions, through to Novel, Unix, Linux and all type of server solutions.
To minimize the cost of running your IT systems, we also have a other services such as preventative support plans and offsite backup.
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featured client
Barclay Mowlem is one of Australia's leading building and engineering companies, offering finance, design, construction and maintenance solutions, and... [ more]
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