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remote rescue
Remote Rescue is one of our newer, most innovative services.
This is where we can either diagnose and fix issues anywhere around the world using our Netconn Rescue remote software. With your permission, we can access your machine, take control of it and get vital information from it to help diagnose what is wrong.
If we cant determine this remotely, you have no working internet connection or you simply want a human face to deal with it, we can give you Onsite Support, where one of our technicians will help you face to face.
You can either log a Remote Rescue job via the phone on 1300 NETCONN or by logging into the client section on the website and filling in a job form.
Advantages
- Quick support time, and no travel costs
- Time is billed in smaller blocks
- Can book online or via the phone
- Pre-pay time in advance blocks for cheaper rates
- Have guarenteed response times with your support plan.
We are certified to work with many different environments, from Microsoft/Intel solutions, through to Novel, Unix, Linux and all type of server solutions.
The problems we can help you with are things as simple as setting up a new user, or changing your email signature, through to more complex onsite issues, such as installing a new server
or recovering data after a system crash.
To minimize the cost of running your IT systems, we also have a other services such as preventative support plans and offsite backup.
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featured client
Townsville is a vibrant and bustling City and is the Capital of North Queensland. We boast extensive and broadly based business interests with large ... [ more]
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